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FAQ

IQOS 3 MULTI

How do I use IQOS 3 Multi Device?
Rotate the Lid counter-clockwise to open the Device and insert the tobacco stick. To start heating, insert and gently press the tobacco stick to the line on the filter. Then, press the Button for 1 second until the Device vibrates and Status Light pulses white. Important: if the lid is not fully opened, the heating will NOT start and the Device will not vibrate. You will be able to start using IQOS 3 Multi when it vibrates twice and Status Light is solid white. Before the last 30 seconds of the tobacco session, IQOS 3 Multi will vibrate twice and Button & Status Light will fade out. Only when the light switches off does this mean your experience has ended and you can now proceed to remove the tobacco stick. Please follow the link to watch a video on how to use the IQOS 3 Multi:
For more information on the IQOS 3 Multi click here:
How can I check the charge level of the battery?
You can easily check the charge level by following these simple steps: 1. Press IQOS 3 MULTI Button for 1 second (short press) 2. The Battery Status lights will turn on and indicate the level of charge: 4 LEDs = more than 75% charged 1 LED = low charge. Need to charge
How long does it take to fully charge the device?
It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.
Should I always fully charge my Pocket Charger battery?
The IQOS 3 MULTI device does not require a full charge to work, however, we recommend to fully charge the device before the first usage. If the device is fully charged, you may use it up to 10 back-to-back sessions without recharging.
How can I reset my IQOS device?
You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing. The lights will fade in and out to confirm a reset.
What do device vibrations mean?
IQOS 3 Multi vibrations are activated in the following situations: - At the start of the heating (once you press the Button to start) - one vibration - When the device is ready to be used - 2 vibrations - When the experience is nearly complete (30 seconds prior the end of the tobacco session) - 2 vibrations
What do the lights on my IOQS 3 Multi mean?
Any white light indicates that the Device performs various operations, like charging, re-initialization, ready to use, fully charged etc. Any red light indicates that there is a Device error. If the button light blinks white twice it means it is outside operating temperature (0°C/50°C). Wait until the Device is within temperature limits (0 - 50°C) If the Button light blinks red - there may be a Broken Heating Blade or Device maulfunction.To resolve this issue: Step 1. Check that the IQOS 3 Multi is switched ON and has enough power Step 2: Perform a reset of your Device and try again. Please follow the link for more information on Troubleshooting: Step 3: Still no luck? Please contact Customer Care by calling us on 0800 043 38, email us at contact.za@iqos.com, or use our social media channels, IQOS South Africa on Facebook and @iqos_support_za on Twitter Contact Us.
Alternatively ask for assistance at the nearest IQOS kiosk or store
What is the optimal IQOS device functioning temperature?
IQOS 3 MULTI is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0℃ and 50℃.
Why can't I start the tobacco session?
If you have issues starting your session, there might be several reasons. Please check the following. 1. Ensure the Cap is fully closed. Remove the Cap completely and gently place it back on, without forcing it down. 2. Ensure the Lid is fully opened prior to pressing the Button to start the heating. 3. Ensure the Blade is cleaned and there are no tobacco residues that prevent the Cap from being fully closed -> clean both the Device and the Cap. 4. Ensure the Device is turned ON and that the Battery Status LED's has at least one LED staying solid white (not pulsing). 5. Connect to an electrical outlet with the lid closed (no laptop USB ports) for at least 30 seconds (no tobacco stick inserted). 6. Then verify if the Device functions by opening the lid and pressing for 2 seconds. 7. If still no lights, turn on, keep the Device charging for 30 minutes. Please follow the link for more information on Troubleshooting: https://za.iqos.com/support/iqos-help/troubleshooting-3-multi-kit 8. Still no luck? Please contact our Customer Care: by phone on 0800 043 387, By email at contact.za@iqos.com, or contact us through one of our Social Media Customer Support pages at IQOS South Africa on Facebook and @iqos_support_za on Twitter Contact Us
Alternatively ask for assistance at the nearest IQOS kiosk or store

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