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FAQ

SUBSCRIPTION PROGRAM

What is subscription?

Subscription is a program which allows a Legal Aged Smoker or User to purchase an IQOS Device, whilst paying it off on a monthly basis for up to 12 months. .

How do I sign up for subscription?

When you purchase an IQOS Device at a store/kiosk or thorugh an IQOS Coach, you will be provided with the option to pay in full up front or to pay the Device off over time using a monthly subscription fee.

Am I able to cancel my IQOS subscription?

Yes you can cancel your IQOS subscription at any time. You will need to pay off the remaining monthly subscription fees for the Device (excl. service fee)

How does the payment system work?

The first payment will be made upon receiving the Device. Thereafter, the amount will come off your account on a monthly basis for the remainder of the subscription period.

What happens if I give up tobacco, can I cancel my subscription and get my money back?

Yes, you may cancel your subscription, however you will need to pay the remaining months balance on your subscription as per the IQOS On terms and conditions

What is the cancellation process for IQOS ON?

You may cancel your IQOS ON subscription at any time for any reason, provided that the you give at least 20 (twenty) Business Days written notice on the Subscriber Portal. Such termination will be subject to payment of a reasonable cancellation fee, which amounts to the balance of the retail price of the IQOS device(s) received through IQOS ON. Payment of the cancellation fee would be immediately due to action the cancellation.

How long is the IQOS ON subscription period?

The subscription is valid for 12 months

How do I keep track of how long I’ve been on IQOS ON?

IQOS ON by accessing your monthly statement through the Subscriber Portal

What happens if I want to upgrade my IQOS device

With IQOS ON, you are eligible for a device upgrade on month 10 should you renew your IQOS ON subscription for another 12 month period. Alternatively, you could follow the above cancellation procedure and/or take out a new IQOS ON subscription.

Can I cancel my subscription, return the device and avoid the penalty fee?

You may cancel your IQOS ON subscription at any time for any reason, provided that the you give at least 20 (twenty) Business Days written notice on the Subscriber Portal. Such termination will be subject to payment of a reasonable cancellation fee, which amounts to the balance of the retail price of the IQOS device(s) received through IQOS ON. Payment of the cancellation fee would be immediately due to action the cancellation.

Can I adjust my payment plan?

You may cancel your IQOS ON subscription at any time for any reason, provided that the you give at least 20 (twenty) Business Days written notice on the Subscriber Portal. Such termination will be subject to payment of a reasonable cancellation fee, which amounts to the balance of the retail price of the IQOS device(s) received through IQOS ON. Payment of the cancellation fee would be immediately due to action the cancellation

Can I pay off my subscription sooner than 12 months

You may cancel your IQOS ON subscription at any time for any reason, provided that the you give at least 20 (twenty) Business Days written notice on the Subscriber Portal. Such termination will be subject to payment of a reasonable cancellation fee, which amounts to the balance of the retail price of the IQOS device(s) received through IQOS ON. Payment of the cancellation fee would be immediately due to action the cancellation.

What happens if my device is stolen ? Do I continue paying?

Yes you would continue paying for the remainder of the Subscription period.

How do I locate a store offering IQOS ON?

Please visit our store finder to identify which retailers offer IQOS ON

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