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FAQ

TRADE IN PROGRAM

What is Trade-In?
Our Trade-In program allows you to trade in certain IQOS devices for an IQOS 3 Duo (subject to stock availability), subject to your payment of the balance of the value. The balance due will be the cost of an IQOS 3 Duo, minus the trade-in value that is assigned to your current device. The balance is due immediately upon trade-in.
Additional Terms and Conditions apply.
Which devices are eligible for Trade-In?
The following devices are eligible for Trade-In: IQOS 2.4, 2.4+, 3.0 or Multi The device must either still be under warranty, or if no longer under warranty must still be functioning. The device must be registered and have a readable and valid serial number.
What value will be assigned to the IQOS device that I trade in?
The value assigned to an IQOS device will be as follows: - Devices that are still under warranty will be traded in at a value of R330; - Devices that are no longer under warranty but are still functioning will be traded in at a value of R200. Non-functioning devices which are no longer under warranty are not eligible for trade-in.
Where can I trade my device in?
Trade-In is offered in Owned Retail (IQOS Kiosks and the IQOS Store), through IQOS Specialists and at selected Indirect Retail Stores (see list below).

JJ Cale Clearwater Store

GP

JJ Cale Club Macanudo Store

GP

JJ Cale Cresta Store

GP

JJ Cale Eastgate Store

GP

JJ Cale Greenstone Store

GP

JJ Cale Mall Of Africa Store

GP

JJ Cale Mall Of The South

GP

JJ Cale Morning Side Store

GP

JJ Cale Nicolway

GP

JJ Cale Northgate Store

GP

JJ Cale Sandton

GP

JJ Cale Table Bay

WC

JJ Cale Tygervalley

WC

JJ Cale Woodlands Store

GP

Who can participate in the Trade-in program?
In order to trade-in your device, you must (i) be an adult smoker or IQOS user aged 18 years and over; (ii) own an IQOS device; and (iii) the IQOS device is registered on our IQOS database in South Africa in your name.
Is Trade-In available on subscription?
Devices purchased on the IQOS On subscription program will not be eligible for Trade-In.
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