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FAQ

TRADE IN PROGRAM

What is Trade-In?

Our Trade-In program allows you to trade in certain IQOS devices for an IQOS 3 Duo (subject to stock availability), subject to your payment of the balance of the value. The balance due will be the cost of an IQOS 3 Duo, minus the trade-in value that is assigned to your current device. The balance is due immediately upon trade-in.
Additional Terms and Conditions apply.

Which devices are eligible for Trade-In?

The following devices are eligible for Trade-In: IQOS 2.4, 2.4+, 3.0 or Multi The device must either still be under warranty, or if no longer under warranty must still be functioning. The device must be registered and have a readable and valid serial number.

What value will be assigned to the IQOS device that I trade in?

The value assigned to an IQOS device will be as follows: - Devices that are still under warranty will be traded in at a value of R330; - Devices that are no longer under warranty but are still functioning will be traded in at a value of R200. Non-functioning devices which are no longer under warranty are not eligible for trade-in.

Where can I trade my device in?

Trade-In is offered in Owned Retail only (IQOS Kiosks and the IQOS Store) from 7 November 2019 to 31 March 2020.

Who can participate in the Trade-in program?

In order to trade-in your device, you must (i) be an adult smoker or IQOS user aged 18 years and over; (ii) own an IQOS device; and (iii) the IQOS device is registered on our IQOS database in South Africa in your name.

Is Trade-In available on subscription?

Devices purchased on the IQOS On subscription program will not be eligible for Trade-In.

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