Welcome to IQOS Care for your DUO

Man Holding IQOS 3 White

First steps with IQOS 3 DUO

Using IQOS 3 DUO is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.

IQOS 3 Gold with Charger

Find a solution

We are here to help solve problems you are having with your IQOS 3 DUO.

IQOS 3 Gold with Charger

IQOS services

We have a lot to offer to you. Explore our full range of IQOS services.

Frequently Asked Questions

Interested in the IQOS App?

IQOS 2.4+ with Heets Technology

Head over to the Google Play store to download our IQOS Connect App. You can personalize your device settings and view your usage experience. Moreover, it is filled with informative tutorials and helpful advice to care for your IQOS. Be sure to keep your IQOS Connect App updated as we add new features to it frequently.

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IQOS 2.4+ with Heets Technology

Got a question?
Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

There are several ways you can reach us.
  • Live chat

    Use our live chat

    Chat to our personal coaches in real time.


    Chat with us
  • Like button icon

    Facebook us

    We're available on social media to help you, so feel free to message us with any questions and we’ll get back to you soon.


    Our Facebook Page
  • To twitter account

    Send us a tweet

    Tweet us your questions and we’ll get back to you as soon as possible


    Tweet us
  • Email icon

    Send us a mail

    Write to us. Our inbox is never too full.


    Email us
  • Info icon

    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.


    Look through our FAQ
  • Email icon

    Give us a ring

    Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.


    Get in touch
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