Welcome to IQOS Care for your DUO
Using IQOS 3 DUO is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.
We are here to help solve problems you are having with your IQOS 3 DUO.
We have a lot to offer to you. Explore our full range of IQOS services.
Frequently Asked Questions
Welcome to IQOS 3 DUO
IQOS Services & Support
Interested in the IQOS App?
Head over to the Google Play store to download our IQOS Connect App. You can personalize your device settings and view your usage experience. Moreover, it is filled with informative tutorials and helpful advice to care for your IQOS. Be sure to keep your IQOS Connect App updated as we add new features to it frequently.
Got a question?
Find the answer in our FAQs.
Use our live chat
Chat to our personal coaches in real time.
Chat with us
We're available on social media to help you, so feel free to message us with any questions and we’ll get back to you soon.
Our Facebook Page
Send us a tweet
Tweet us your questions and we’ll get back to you as soon as possible
Send us a mail
Write to us. Our inbox is never too full.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
Get in touch