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IQOS update: Store times, Customer Care Support, device cleaning and more

The health and safety of our community is important to us.
With a sense of responsibility towards our employees and customers, and with the aim of helping to prevent the further spread of COVID-19, we are taking all necessary precautions.
As of Friday 27 March, in line with the announcement of the nationwide lockdown we are temporarily suspending the operation of all IQOS kiosks during this time.

The following IQOS services are not available during the period of the nationwide lockdown:

  • IQOS Trade in’s
  • Subscription
  • iCare replacements

Having device issues? Don’t forget, our online customer care channels are there to assist you with self-diagnosing your device.

Online Customer Care Channels:

For additional information, visit our FAQs page and see below some helpful tips and tricks for your device.

Our customer Our Customer Call Centre is also able to assist you with any additional queries. Our operating hours are from 08h00 – 19h00, Monday to Friday. Contact 0800 043 387. Call rates apply.

Take care, we care.

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