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IQOS diagnostic tool

Let's fix your IQOS

Please select your device to see the relevant content

IQOS 3.0 DUO

IQOS 3 DUO provides you with two consecutive uses without the need to recharge in between HEETS.
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IQOS Multi

Once this heated tobacco system is fully charged, enjoy 10 back-to-back, uninterrupted tobacco moments.
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IQOS 3.0

IQOS 3 designed to fit amazingly in your hands, it gives you hundreds of customization options to make it yours.
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IQOS 2.4 Plus

IQOS 2.4 PLUS is intended to sync with our Bluetooth app, to get you started with features such as device pairing, and much more.
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IQOS 2.4

The perfect start of journey from cigarettes towards a new level of tobacco enjoyment.
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Man Holding IQOS 3 White

First steps with IQOS

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

IQOS 3 Gold with Charger

Find a solution

We are here to help solve problems you are having with your IQOS.

IQOS 3 Gold with Charger

IQOS services

We have a lot to offer to you. Explore our full range of IQOS services.

Frequently Asked Questions about IQOS

Interested in the IQOS App?

IQOS 2.4+ with Heets Technology

Head over to the Google Play store to download our IQOS Connect App. You can personalize your device settings and view your usage experience. Moreover, it is filled with informative tutorials and helpful advice to care for your IQOS. Be sure to keep your IQOS Connect App updated as we add new features to it frequently.

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IQOS 2.4+ with Heets Technology

Still have questions about IQOS?

We are here to help you across multiple channels

IQOS on Facebook

Visit our IQOS Facebook page
Available Monday to Friday from 8am to 7pm

IQOS SOUTH AFRICA

IQOS on Twitter

Get in touch with IQOS support on Twitter
Available Monday to Friday from 8am to 7pm

@iqos_support_za

IQOS Email Support

Send us your query
We will respond in 24 hours
Available Monday to Friday from 8am to 7pm

contact.za@iqos.com

IQOS FAQ

Find your answer online

Full FAQs available here

IQOS Phone Support

Want to speak to one of our IQOS support experts? No problem, call us at 0800 043 387
Available Monday to Friday from 8am to 7pm

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