About Philip Morris South Africa

Welcome to the Philip Morris South Africa (Pty) Ltd (“PMSA”) www.iqos.co.za (the “Site”) about us page. Established in 2003, our cigarette portfolio consists of Marlboro and Chesterfield, and we distribute our products domestically, as well as to export markets in the region.

Our aim is to decrease the impact smoking has on public health. This is why we are developing a portfolio of smoke-free products and are assessing their impact on individual and public health with rigorous scientific methods. We’re building PMI’s future on smoke-free products, such as IQOS, that are a much better choice than cigarette smoking.

Leonard Dingler (Pty) Ltd, an affiliate of Philip Morris South Africa, and also manufactures other tobacco products such as roll-your-own, pipe tobacco, and nasal snuff, inclusive of the market-leading pipe tobacco brands, Boxer and Best Blend. Today, over 600 people work for Philip Morris South Africa and Leonard Dingler. Together, we are the second-largest tobacco company in the country.

We also take pride in being ranked South Africa’s top employer of 2018.

PMI’s Leaf Operations Center for Africa is located at our head office in Cape Town. From here, the leaf team coordinates their buying activities throughout sub-Saharan Africa to provide the high-quality tobacco used in PMI's cigarettes.

Main Brands

Marlboro;

Chesterfield;

IQOS.

Philip Morris South Africa (Pty) Ltd

3 Bridgeway Road
Bridgeways Precinct
Century City 7441
Cape Town
South Africa
tel: 0800 225460

Head Office

Philip Morris South Africa (Pty) Ltd
3 Bridgeway Road
Bridgeways Precinct
Century City 7441
Cape Town
South Africa
tel: +27 21 527 4840
fax: +27 21 527 4840

IQOS Friends Programme Terms and Conditions

General Terms and Conditions

1. The IQOS Friends programme is a Philip Morris South Africa Proprietary Limited (“PMSA”) programme.
2. By participating in the IQOS Friends programme you confirm that you are: (i) over the age of 18; (ii) an IQOS device user; and (iii) a South African resident.
3. Your participation in the IQOS Friends programme shall only become active once you have accepted the terms and conditions relating to your participation.
4. You are only able to participate in the IQOS Friends programme if you have an IQOS device registered in your name.
5. You further confirm and agree that, as a member of this programme and provider of services to PMSA, you are and shall remain an independent contractor and that these Terms and Conditions shall not be construed to create an association, partnership or joint venture, relationship of principal and agent or of employer and employee between you and PMSA within the meaning of any law. You shall not be considered, nor hold yourself out to be, an agent, employee or partner of PMSA for any purpose. You are not authorized, nor shall you purport to be authorized, to create obligations binding on PMSA in any manner whatsoever.
6. As an independent contractor you shall be responsible for all income and related taxes with respect to all compensation payable during or as a result of your participation in the IQOS Friends programme and shall not be entitled to, or eligible to participate in, any benefits or privileges given or extended by PMSA to its employees.
7. The IQOS Friends programme is not a platform for the marketing and/or promotion of IQOS. It is to ensure that adult smokers who have questions related to IQOS are correctly referred to ensure that they receive accurate and non-misleading information.
8. The IQOS Friends programme is a platform that rewards you (the “Referrer”) for providing services to PMSA either (i) by answering questions related to IQOS from your adult (18+) smoker friends who have asked you for more information about IQOS and by referring those adult smoker friends to PMSA; or (ii) by referring any business and/or group of adult (18+) smoker work colleagues who have asked for more information on IQOS ("SPF Business Rewards"), to PMSA. Any individual adult (18+) smoker who has been referred to PMSA either by way of (i) or (ii) shall be hereafter be referred to as the “Referred Friend”.
9. Any Referred Friend must not be an existing IQOS user and/or already registered in our database.
10. If a Referred Friend purchases their first, new IQOS device and registers as a new customer on [iqos.com] through an IQOS representative, in an IQOS store or at an authorized IQOS reseller, the Referrer, will receive a Reward Code that will allow you to access a reward to the value of R200 for the Referred Friend completing and registering their device purchase. The R200 reward can be redeemed in the form of a digital voucher for use at IQOS branded retail stores or any of the third party-retailers available from time to time as selected by PMSA In Its sole discretion and listed on the Iqos.com website. Vouchers are non-divisible, and the value may not be split amongst available voucher options.
11. Should you elect to redeem the R200 in the form of a voucher which may be used at a third-party company, the terms and conditions in respect of the voucher, inclusive of the time period within which the voucher is to be used, shall be applicable between you and the relevant third-party to the exclusion of PMSA, and you fully indemnify PMSA against any and all liability and risks associated with the use of such voucher.
12. Reward Codes will only be redeemable via the IQOS Friends customer website and, once redeemed, will be issued via our website in real-time.
13. PMSA reserves the right to refuse the issuing of any code or reward to a Referrer or the use of a Referrer’s code by a Referred Friend at any time and/or to cancel the Referrer’s registration to this programme if PMSA reasonably believes that the Referrer or Referred Friend is abusing this programme or is otherwise in breach of these terms and conditions.
14. All new and existing registered IQOS Friends members may from time to time qualify for a trade discount on the price of any IQOS device purchased and have access to exclusive trade partner deals on the condition that they have correctly completed the full registration process to sign-up as an IQOS Friends member. The offering of the trade discount and exclusive trade deal/s by PMSA remains in its’ sole discretion and it reserves the right to, at any given time for the duration of the IQOS Friends Programme, amend and/or withdraw any trade discount and/or trade deal offered to IQOS Friends members.
15. PMSA reserves the right to amend or terminate the IQOS Friends programme, as well as any offers that may be made in the context of the programme (including the terms thereof), at any time without notice. Any offers that relate specifically to the IQOS Friends programme can be found on the iqos.com website as well is through IQOS stores.
16. Any changes to the IQOS Friends programme or amended terms and conditions will be available on the iqos.com website. The IQOS Friends terms and conditions on the website at the time a Referrer or Referred Friend uses or signs up to the IQOS Friends programme or performs a referral will be the ones that apply.
17. You may terminate your participation in the IQOS Friends programme at any time by sending a request to iqos.friends@pmi.com.

SFP Business Rewards

1. In addition to the general terms and conditions set out above, the following shall apply in the case of SFP (Smoke-free products) Business Rewards:

18.1     You will be notified via email should PMSA confirm an opportunity with the referred business to set up a selling activity.

18.2     On completion of the selling activity, you will be further notified via email in respect of each Referred Friend who purchases their first, new IQOS device and registers as a new customer on [iqos.com] at the selling activity which has taken place in respect of the relevant business. This information will also be reflected in the IQOS customer website on your profile.

18.3     You will be rewarded for a maximum of 10 Referred Friends per business, which have been successfully referred in accordance with the requirements of section 10 above.

18.4     Where a business has already been referred to PMSA by another IQOS Friend, you will not qualify to earn further Rewards for that business referral.

How to refer an adult smoker friend or a business

1. There are several ways in which you can refer an adult smoker friend or a business to PMSA through the IQOS customer portal:

19.1    By completing the relevant referral form on the IQOS customer portal, either for a business referral or for an individual referral (as applicable);

19.2    By logging onto the IQOS customer portal and sharing the unique referral code, which can be found on your individual profile on the customer portal, with an adult smoker friend through any means of communication that you choose (example: SMS or e-mail). The referral code must then be shared by the Referred Friend with the sales assistant upon purchase of their first IQOS device for your points to be awarded; or

19.3    For a business referral only, by sharing the required business details with an IQOS representative or via an IQOS Customer Care agent.

IQOS Customer Portal

1. You acknowledge that all registration information supplied and submitted by you is truthful and accurate, and you undertake to maintain the accuracy of the information supplied.
2. Access and use of the IQOS customer portal requires internet connectivity and data at your own cost. PMSA shall under no circumstances be liable should you be unable to access the customer portal due to lack of data or connectivity issues. IQOS Friends customer portal profiles are not transferable and cannot be shared or used by more than one person.
3. You will be notified via email should your referral of a legal aged (+18) smoker friend result in a successful sale, and when you receive a Reward Code to the value of R200. This information will also be reflected in the IQOS customer website on your profile. Such payment of the Reward Code will be made via the form of a voucher.
4. The Reward Codes are only valid for a period of 3 (three) years from date of being allocated against your unique IQOS Friends profile in the IQOS customer portal. The 3 (three) year period is calculated from the first calendar day of the month following the date of allocation unless allocation was done on the 1^st calendar day of a month in which event the 3 (three) year period will be calculated from the actual day of allocation. Reward Codes not redeemed within the 3 (three) year period will expire and shall automatically be removed from your IQOS Friends profile in the IQOS customer website upon expiry.
5. PMSA may from time to time run updates to the IQOS Friends customer website which may result in it being temporarily inaccessible and/or unavailable. IQOS Friends will endeavor to limit any downtime to a minimum and where practically possible, out of normal business hours.

By registering to the IQOS Friends programme on the IQOS customer website and acceptance of these Terms & Conditions you consent to receive electronic communications from us from time to time in relation to this programme and related to IQOS, in order to allow you to properly respond to questions you receive from your adult smoker friends on IQOS. By participating in the IQOS Friends programme you acknowledge and accept the privacy notice which can be found here: https://www.pmiprivacy.com/global/en/business-partner/

Terms and Conditions of certain customer post-purchase care

and Support Services provided by

Phillip Morris South Africa Proprietary Limited

 

Last updated: 07/03/2023

1. Application of Terms/Eligibility
   1. These terms and conditions (Terms) are applicable to and govern provision of the post-purchase care and support services described in sections 4 - 6 below (Services). You should read these Terms carefully, as they affect your legal rights and govern your relationship with Phillip Morris South Africa Proprietary Limited (Philip Morris).
   2. You may be eligible for the Services only if: (i) you are an IQOS user aged 18 years and over and you are registered in our IQOS consumers database; and (ii) your main residence is in South Africa; (iii) you have registered an eligible device as described in paragraph 2.1 (Device) in our database either at iqos.com, by calling our customer service center, by email, with an IQOS coach or at a participating IQOS store or kiosk (this requirement does not apply to Digital Welcomes and Personal IQOS coach services contemplated in section 6 below).
   3. By using any of the Services, you agree to be bound by these Terms. Likewise, if you register another Device, or if we change these Terms, and you then use any of the Services, you agree to be bound by these Terms. Your acceptance of these Terms is deemed to occur in the country of your registered residence as per our IQOS database. 
   4. If you do not agree (or cannot comply) with these Terms, then you are not permitted to use the Services.  
   5. No modification of these Terms by you is permitted unless Philip Morris expressly agrees in writing.
   6. Your use of the Services is at our discretion and we may refuse your application to use, or we may terminate your right to use, the Services for any reason, including if you breach any of these Terms.
   7. We also reserve the right to amend these Terms and the Services upon notice at any time.

2. Eligible Devices/Registration 
   1. Any IQOS heat-not-burn or vaping device which has been commercialized and sold by Philip Morris in South Africa is eligible for the Services.
   2. The Device must have a readable and valid serial number.
   3. In completing the registration process for the IQOS consumer database you must provide all required mandatory information in an accurate and complete manner and keep this information up-to-date. If you do not complete the mandatory fields in the application form (such as, for example, your age, smoker status, email address and/or phone number) your application will not proceed. If you provide inaccurate or incomplete information Philip Morris reserves the right to refuse to provide the Services to you.
   4. The Services provided are personal to you and may not be transferred to any third party.
   5. Your use of the Services is linked to your country of residence (South Africa). As the Services are only available in certain countries, if you change your country of residence you will not be able to use the Services.

3. Term and Termination 
   1. You may use the Services only within the duration of your 12 month IQOS warranty period in the country of purchase from the date you purchase your device (provided that you registered your device) 
   2. Philip Morris may refuse to provide the Services to you if you breach any of these Terms. 

4. Accidental Damage 
   1. If your Device suffers accidental and unintended damage that affects the functionality of your Device which is not caused by your misuse or reckless behavior (Accidental Damage) you may be eligible for a replacement Device as described in this paragraph 4.
   2. You must give the damaged Device (including all components but excluding any accessories, which are not covered) to Philip Morris and you will be provided with a replacement device of the same type equivalent to a new Device in performance and reliability. If a replacement Device of the same type is not available, a Device, in the same category, which is at least functionally equivalent, will be provided as a replacement. Philip Morris will keep all replaced Devices. If only part of the Device is damaged e.g. an IQOS 3 DUO holder or charger, then only the damaged part will be replaced and Philip Morris will only keep the replaced part of the Device.
   3. Limitations from Accidental Damage
      1. You must take all reasonable precautions to protect your Device and use and maintain the Device in accordance with its instructions and user guide. If you do not do so then you are not entitled to a replacement Device.
      2. You are limited to one replacement Device for Accidental Damage for each registered Device.  After the first claim is settled, the Accidental Damage in your country of residence and associated Rapid Replacement on this programme (see 6.5 below) will cease. However, you can still receive the remaining Services for your Device until the end of your membership term (registered Device warranty period). 
      3. You are not entitled to a replacement Device where the Accidental Damage was caused prior to the launch of this Service in your country of residence or where any of the following circumstances are applicable:
         1. any product that is not an eligible Device as per the list contained in paragraph 2.1;
         2. damage caused by abuse or misuse, or actual, or attempted, modification or alteration of the Device, or power surge;
         3. Devices with a serial number that has been altered, defaced or removed; 
         4. Devices that have been opened, serviced, modified or altered in a manner not authorized by Philip Morris;
         5. the loss or theft of your Device; 
         6. cosmetic damage to your Device which does not affect the functionality of the Device, including, but not limited to, hairline cracks, scratches, dents, broken plastic on ports and discoloration;
         7. damage or failure caused by normal wear and tear and/or usage of the Device; 
         8. improper handling, damage from fire or flood, or natural disaster, war, terrorism, or acts of God;
         9. malfunction due to use with non-compatible product;  
         10. damage or malfunction caused by failure to use as described in the associated IQOS User Guide; or 
         11. failure due to defects in materials and/or workmanship and/or design; however, such failures may be covered separately either by your consumer rights or by the IQOS warranty that is in addition and without prejudice to all rights and remedies provided by consumer protection laws in the country of purchase.

1. 1. Making a claim under Accidental Damage
      1. You must: 
         1. report your claim to Philip Morris by calling IQOS Customer Care at 0800 043 387 or email IQOS Customer Care South Africa at contact.za@iqos.com as soon as possible and no later than 14 days from the date your Device suffers Accidental Damage, including the following information: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
         2. if requested by Philip Morris, you must provide proof of purchase for your Device; 
         3. follow any packaging and mailing instructions given by Philip Morris for shipping the affected Device to Philip Morris; and
         4. otherwise comply with Philip Morris’s return Devices authorization process. 

1. 1. 2. You may also make a claim via customer service center by telephoning the number provided at www.iqos.com for your country of residence and providing the same information detailed in paragraph 4.4(a).
      3. You must not send Philip Morris products and accessories that are not supported by Accidental Damage replacement. If you send Philip Morris these items, they will not be returned and will be destroyed.
      4. Philip Morris will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways: 
         1. Carry-in service. You can return your affected Device to a participating IQOS store/kiosk or participating IQOS service point (see ‘Full-Service Stores’ using the Store Locator on the iqos.com website) and be provided with a replacement.
         2. Courier delivery. If you live more than 50km away from an IQOS store or kiosk, or store that provides a Full-Service IQOS offering (including device servicing), a replacement Device will be couriered to you and you must send the affected Device back to Philip Morris. 

5. International Assistance
   1. You have access to an international toll free number +80025592559 / +41215478888 or email IQOS Customer Care South Africa at contact.za@iqos.com (charges may apply in some locations) when traveling abroad to countries where the Devices are commercialized by Philip Morris, except the United States, or its affiliates or an authorized partner. This service includes troubleshooting assistance from experienced Device agents and if required, replacement of your Device within: (i) Accidental Damage in accordance with these Terms; or (ii) Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide.  
   2. Service options, Device availability, response and delivery times may vary according to country.  This service will not affect your statutory rights and rights under your Device warranty valid in the country of purchase.  
   3. Limitations from International Assistance 
      1. The limitations contained in paragraph 4.3 (Limitation) apply to Accidental Damage replacement under International Assistance. 
      2. The following are excluded from replacement of Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide: 
         1. damage caused by normal wear and tear; 
         2. cosmetic damage (such as scratches, dents, broken plastic etc.); 
         3. damage caused by misuse, power surge, improper handling or fire; 
         4. malfunction due to use with non-compatible product; 
         5. damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; or
         6. damage or malfunction caused by failure to use as described in the associated Device User Guide. 
   4. Making a claim under International Assistance
      1. You must: 
         1. report your claim to customer service center by telephoning the number +80025592559 / +41215478888 or email IQOS Customer Care South Africa at contact.za@iqos.com as soon as possible and no later than 14 day from the date your Device suffers Accidental Damage or Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide, including the following information: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
         2. if requested by Philip Morris, you must provide proof of purchase for your Device; 
         3. follow packaging and mailing instructions given by Philip Morris for shipping the affected Device to Philip Morris; and
         4. otherwise comply with Philip Morris’s return Devices authorization process. 
      2. Philip Morris will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways: 
         1. Carry-in service. You can return your affected Device to a participating IQOS store/kiosk or participating IQOS service point (see ‘Full-Service Stores’ using the Store Locator on the iqos.com website) and be provided with a replacement.
         2. Courier delivery. If you live more than 50km away from an IQOS store or kiosk, or store that provides a Full-Service IQOS offering (including device servicing), a replacement Device will be couriered to you and you must send the affected Device back to Philip Morris. 

6. Other Services
   1. Coaching: A team of remote IQOS coaches for supporting you in converting from cigarettes to a Device. Access is during normal business hours in your country of residence.
   2. Digital Welcome: Information and guidance relating to Device usage provided in digital form to the e-mail address indicated upon registration in IQOS consumers’ database, provided that you agreed to receive customer care/support communication regarding IQOS via e-mail.
   3. Self-Diagnostic Tool: Online tool with information designed to help you diagnose and fix certain issues with your Device or check if you are eligible for Device replacement under your warranty or Accidental Damage Coverage.
   4. Free Device Replacement Shipment: If you are eligible for a replacement device under your Device warranty or Accidental Damage Coverage service, this service provides for free shipment of your replacement device (applies only if you live more than 50km away from an IQOS store or kiosk, or a store that provides a Full-Service IQOS offering (including device servicing)).
   5. Rapid Replacement Service. This service provides for rapid replacement of your Device within a period of up to five (5) working days (location dependant) in case of Accidental Damage and/or where you have a valid claim for Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide. For a replacement due to Accidental Damage and your Device warranty, you are limited to one Rapid Replacement Service.  Eligibility for this service is determined by Philip Morris. This service is only applicable in the selected locations of your country of registration. 
   6. Complete Service (selected stores): A free of charge, professional maintenance service for IQOS™ bladed technology devices. The service includes resistance to draw machine test, professional device cleaning, firmware upgrade, and cap replacement if necessary. 

7. Your Obligations.  

You agree:

1. not to misuse the Services;
2. to keep your membership account safe and secure; 
3. where an exchange takes place, then any replacement Device becomes your property and the replaced Device must be returned to and becomes the property of Philip Morris; and
4. to comply with applicable law.

8. Warranty/Limitation of Liability
   1. As the Services are free of charge, each of them is provided ‘As Is’ and without any warranty.
   2. Philip Morris shall not be liable to the maximum extent permitted under applicable law whether in tort/delict (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any direct losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting from your use of the Services. Philip Morris shall not be liable for any of the losses described in this paragraph 8.2 even if you have informed Philip Morris of the possibility of such losses. 
   3. Nothing in this paragraph 8 excludes any liability that cannot be excluded by applicable law. 

9. Miscellaneous
   1. None of the Services constitutes an insurance policy.  
   2. The Services are currently provided free of charge.
   3. Details of the processing of your personal data that you provide us are described in our Privacy Notice available at https://www.pmiprivacy.com/global/en/consumer/.
   4. These Terms are subject to the laws of the registered office of Philip Morris. Any legal dispute will be subject to the exclusive jurisdiction of the city in which Philip Morris has its registered office. 
   5. For questions, inquiries and contact information please refer to za.iqos.com or contact IQOS Customer Care on 0800 043 387 or email IQOS Customer Care at contact.za@iqos.com.

Cookie notice

Philip Morris International, Inc. is the parent company of Philip Morris South Africa (Proprietary) Limited situated at 3 Bridgeway Road, Century City, Cape Town, South Africa, 7441 (the operator of this site), as well as many other direct and indirect subsidiaries worldwide, referred to collectively as Philip Morris International or PMI (or, as appropriate in the context, “we,” “us” or “our”). This Cookie Notice describes how we use cookies and similar tracking technologies on our website to collect certain visitor information automatically. It also explains how you can accept or refuse the cookies we serve.

1. What are cookies?

Cookies are an example of a tracking technology. Cookies are small text files that are placed on your computer when you visit a web site. Cookies are widely used by website owners in order to make their web sites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the web site owner (in this case, PMI) are called "first party cookies". Cookies set by parties other than the web site owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the web site (like analytics). The parties that set these third party cookies can recognize your computer both when it visits the web site in question and also when it visits certain other web sites.

2. Why do you use cookies?

We use cookies to collect certain information about the visitors to our website. This may include details of their computer's IP address, browser-type, and screen resolution, as well as certain analytics information (such as which pages they visited and for how long) or preference information (such as their language choices).

This information enables us to understand how visitors use our website and to provide them with enhanced website functionality. The cookies served through our website and their purposes are described in the table below.

3. How Can I Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise this choice by following the instructions or clicking on the appropriate opt-out links in the table below.Please note that if you choose to reject cookies, doing so may impair some of our web site functionality.

4. What information do your tracking technologies collect?
Can I control whether you use them?

We use tracking technologies to collect certain information about the computers that access (and therefore the visitors that use) our digital platforms. The table below shows the types of information, and how you can control whether the information is collected:

Types of cookies served through our web site and the purposes they perform are described in the table below:

Type of cookie
Cookie Purpose
In which parts of the site is the cookie used?
What information is collected?
Who sees information that the cookie sends from your browser?
How can I opt-out?
Browser cookie, Functionality
It stores your response to our cookie settings disclaimer
Everywhere
Consumer preferences about cookies.
PMI, Emakina, Amazon
Change your cookie settings in your internet browser (this varies from browser to browser – visit your browser's help menu for details)
(prefered-lang) Browser cookie, Functionality
these remember the language in which you choose to view the site
Everywhere
It stores the prefered language of the user to display the interface in the right language.
PMI, Emakina, Amazon, Sentry, elastic.co
Change your cookie settings in your internet browser (this varies from browser to browser – visit your browser's help menu for details)
(Session_cookie_ACS)
Browser cookie, Functionality
The SessionID propertyis used to uniquely identify a browser with session data on the server. More information on https://msdn.microsoft.com/en-us/library/ms178582.aspx
Everywhere
This session id is a unique id generated by the server and related to the session of the user.
PMI,Emakina
Change your cookie settings in your internet browser (this varies from browser to browser – visit your browser's help menu for details)
Google Analytics
these provide anonymous reports (down to the level of your town or area) on use of the site
Everywhere
Your IP address and the way you use and move round the site. We implement “anonymiseIP”, which means that, before performing any processing, Google changes your IP address so that it is impossible to identify you. Only from that point are reports compiled.
Google (who then send us anonymous reports
Change your cookie settings in your internet browser (this varies from browser to browser – visit your browser's help menu for details)

 

5. Do you serve targeted advertising?

No.  At this time, we do not serve any cookies through our Websites for targeted advertising purposes nor do we allow any third party to do this.

6. Do you use Google analytics or other website analytics tools?

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to Google in the USA. No matter where the IP address originates from (Member States of the European Union, other parties to the Agreement on the European Economic Area, or elsewhere) Google anonymizes the last octet of the IP address (for IPv4 addresses) or the last 80 bits (for IPv6 addresses) (a process known as “IP masking”). Google does this because we have activated its “anonymizeIP” system for all countries. Finally Google stores the anonymized data on servers in the USA. Google uses this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing us with other services relating to website activity and internet usage. Google will not associate your IP address with any other data they hold. As explained in the table above, you may prevent Google from collecting and using data (cookies and IP address) by downloading and installing the browser plug-in here.

Follow these links for further information concerning the terms and conditions of our use of Google analytics , the information that Google provide on data privacy and security , and Google’s data privacy notice

7. Do You Use Any Non-Cookie Based Technologies To Record Web Site Visits (like Web Beacons, LSOs etc.)?

No. At this time, we only use the cookies described above to collect information about our web site visitors.

8. Where Can I Get Further Information?

If you have any questions or comments about our Cookie Notice, communicate with us through our contact page link or writing to us at:contact.za@iqos.com