IQOS ILUMA The New IQOS Device launched in Japan | IQOS South Africa

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Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device and your TEREA tobacco sticks, to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

A person opening a box containing a new IQOS ILUMA.

Our personal coaches have worked with thousands of smokers just like you. Their one-to-one service has helped lots of adults stop smoking and switch to IQOS. They're ready to help you too.

Two people holding mobile phones sit at a table; one also holds a jade blue IQOS ILUMA PRIME device.

There are several ways you can reach us.

Chat to our personal coaches in real time.
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We're available on social media to help you, so feel free to message us with any questions and we’ll get back to you soon. Visit our Facebook page.

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Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
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Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
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