Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Try

Try IQOS obligation free

Get support

Care you can count on

Refer a friend

Refer a friend and get rewarded R150

Try

Try IQOS obligation free

Get support

Care you can count on

Refer a friend

Refer a friend and get rewarded R150

Need a hand?

Meet an IQOS expert
IQOS
try

Try IQOS obligation free

In-store guided trials, device lending, introduction to HEETS variants, guidance and support.

Try IQOS at home

Obligation free.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Flavour range

Explore our curated selection of HEETS variants.

Pay monthly

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your personal coach

Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.

Troubleshooting

Online troubleshooting tools for you to fast-track fixing your device.

See support services
get support

IQOS Friends referral programme

Join IQOS Friends and
- buy IQOS ORIGINALS ONE and 3 HEETS packs for R299*
- earn R150 for every successful referral**.

Learn more about refer a friend

*Terms & Conditions apply

**A referral is successful when your adult smoker friend purchases and registers an IQOS for the first time in South Africa. All referrals must be legal age smokers and you must receive your friend’s consent before referring. Terms and conditions apply.

Got a question?
Find the answer in our FAQs

FAQs

Want to chat?

We’re here for you in-store or at your fingertips. You choose.
Monday to Friday 8am to 7pm

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Store locator

Find a local IQOS shop with our store locator

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Phone

Give us a call on 0800 043 387

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E-mail

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