Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

  • Try

    Try IQOS obligation free

  • Pay monthly

    Enjoy today, pay monthly

  • Get support

    Care you can count on

  • Refer a friend

    Refer a friend and get rewarded R200

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Need a hand?

Meet an IQOS expert

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Try IQOS obligation free

In-store guided trials, device lending, introduction to HEETS variants, guidance and support.

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Pay monthly

Enjoy convenience and flexibility to own your IQOS.

  • Spread the cost

    Pay for your IQOS over 12 or 6 months with IQOS device subscription.
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Get support

Get all-round support from the moment you choose IQOS.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
  • Your personal coach

    Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.
  • Troubleshooting

    Online troubleshooting tools for you to fast-track fixing your device.

See support services

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IQOS Friends referral program

Join IQOS Friends and

- buy your IQOS 3 DUO for R999*
- earn R200 for every successful referral**.

Got a question?
Find the answer in our FAQs.

FAQs

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Monday to Friday 8am to 7pm

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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in South Africa who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information