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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

  • Try

    Try IQOS obligation free

  • Get support

    Care you can count on

  • Refer a friend

    Refer a friend and get rewarded R200


Need a hand?

Meet an IQOS expert

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Try IQOS obligation free

In-store guided trials, device lending, introduction to HEETS variants, guidance and support.

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Get support

Get all-round support from the moment you choose IQOS.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
  • Your personal coach

    Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.
  • Troubleshooting

    Online troubleshooting tools for you to fast-track fixing your device.

See support services

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IQOS Friends referral program

Join IQOS Friends and

- buy your IQOS 3 DUO for R999*
- earn R200 for every successful referral**.

Got a question?
Find the answer in our FAQs.


Want to chat?

We’re here for you in-store or at your fingertips. You choose.
Monday to Friday 8am to 7pm