Care you can count on.

Try

Try IQOS your way

Get support

Care you can count on

Refer a friend

Refer a friend and get rewarded R200

Try

Try IQOS your way

Get support

Care you can count on

Refer a friend

Refer a friend and get rewarded R200

Need a hand?

Meet an IQOS expert
IQOS
try

Try IQOS obligation free

In-store guided trials, introduction to TEREA variants, guidance and support.

Try IQOS at home

Try an IQOS device at home obligation free.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Flavour range

Explore our curated selection of TEREA variants.

A woman holding an IQOS device while looking at her mobile phone.

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your personal coach*

Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.

Troubleshooting*

Online troubleshooting tools for you to fast-track fixing your device.

See support services

*Services available upon device registration. Terms and conditions apply.

get support

Join IQOS Friends

As a trade partner, you have access to trade partner events and IQOS DISCOVERY Bundles and the opportunity to be rewarded.*

Get rewarded for introducing your friends** to the better alternative than continued smoking. To earn, all you need to do is answer their questions on IQOS and refer them to earn R200*** in vouchers from Takealot, Sorbet, Uber and IQOS.


Join IQOS Friends today and discover just how rewarding being a member can be.

Join IQOS Friends

* Terms and conditions apply.
** Adult who would otherwise continue to smoke or use other nicotine products.
*** A referral is successful when your adult smoker friend purchase and registers an IQOS for the first time in South Africa. All referrals must be legal age smokers and you must receive your friend's consent before referring.

Got a question?
Find the answer in our FAQs

FAQs

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. Let's chat.

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Facebook us

We're available on social media to help you, so feel free to message us with any questions and we’ll get back to you soon. Visit our Facebook page.

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Send us a tweet

Tweet us your questions and we’ll get back to you as soon as possible Tweet us.

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Send us an email

Write to us. Our inbox is never too full. Email us.

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No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Check our FAQs.

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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
Call us.

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