International Assistance

Get support when you're away from home.

A woman holding travel documents.

With you wherever
you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only ever a call away.

A man with a rucksack holds an IQOS device.

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*. 

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
A woman looking at the back of an IQOS box.

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents. 

Travel documents, a mobile phone and an IQOS ILUMA PRIME Holder and Pocket Charger on a table.

There for you
as you travel

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service when you're away.

Contact us
A woman uses an IQOS ILUMA device while sitting in a car.

FAQs about IQOS

What is IQOS ILUMA?
How do I use my IQOS ILUMA?
How long will my tobacco experience last with IQOS ILUMA?

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time.
Chat with us.

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Facebook us

We're available on social media to help you, so feel free to message us with any questions and we’ll get back to you soon. Visit our Facebook page.

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Send us a tweet

Tweet us your questions and we’ll get back to you as soon as possible Tweet us.

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Send us an email

Write to us. Our inbox is never too full.
Email us.

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No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Check our FAQs.

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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
Call us.

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