Get Support For Your IQOS ILUMA Device | IQOS South Africa

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An IQOS ILUMA PRIME device.

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Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips

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Enjoy one-to-one support as you get set up with your IQOS ILUMA device with your personal IQOS coach.

Get help from an IQOS coach

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Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

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If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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Get support on holiday or a business trip. We're only ever just a call away.

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We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest software.

We’re here for you in-store or at your fingertips. You choose.

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