Get Support For Your IQOS ILUMA Device | IQOS South Africa

Your browser's Javascript functionality is turned off. Please turn it on so that you can experience the full capabilities of this site.

Hands unboxing an IQOS device.

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips

Two people holding phones over two cups of coffee.

Enjoy one-to-one support as you get set up with your IQOS ILUMA device with your personal IQOS coach.

Get help from an IQOS coach

A woman holding an IQOS device looking at a laptop.

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

A hand showing an IQOS device to another person.

If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

Get support on holiday or a business trip. We're only ever just a call away.

A man sitting on a couch looking at a laptop.

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest software.