International assistance

Care where you are

A gold IQOS DUO device on an orange copybook

With you
wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.

A gold IQOS DUO and a mobile on a couch

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Woman checking her mobile with a IQOS device on the table

Available in over 64 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 64 countries across five continents.

Girl with a flight ticket, an IQOS device, a passport and a luggage

There for you as
you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.

Gold IQOS DUO on a laptop

Split your purchase into equal monthly installments

Sounds good? Just select Tabby at checkout.