International assistance

Care where you are

A gold IQOS DUO device on an orange copybook
A gold IQOS DUO and a mobile on a couch

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.

Woman checking her mobile with a IQOS device on the table

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

Girl with a flight ticket, an IQOS device, a passport and a luggage

Available in over 64 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 64 countries across five continents.

Gold IQOS DUO on a laptop

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.

Contact us

Something we haven’t covered?

There are several ways you can reach us.

  • Live chat icon
    Use our live chat

    Chat to our personal coaches in real time.

    Let's chat
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    Facebook us

    We're available on social media to help you,
    so feel free to message us with any questions
    and we’ll get back to you soon.

    Our Facebook Page
  • Speaker icon
    Send us a tweet

    Tweet us your questions
    and we’ll get back to you as soon as possible

    Tweet us
  • Email icon
    Send us an email

    Write to us. Our inbox is never too full.

    Email us
  • Headset icon
    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

    Look through our FAQ
  • Phone icon
    Give us a ring

    Sometimes you just want to hear a
    human voice. We get it. That’s why our
    phone support line connects you directly
    to an IQOS expert.

    Get in touch
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