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Travelling abroad? Our dedicated helpline is available in selected locations in case of the issues with IQOS! Register your IQOS with our Care or Support team to receive your peace of mind abroad (Only available in in selected countries)
We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase. Call our International Assistance Team directly on +41215478888
IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.
If you and your IQOS are already registered, you can enjoy the IQOS International Assistance service today. If not, contact us to get registered.
We are here to help you across multiple channels
Visit our IQOS Facebook page
Available Monday to Friday from 8am to 7pm
IQOS SOUTH AFRICA
Get in touch with IQOS support on Twitter
Available Monday to Friday from 8am to 7pm
@iqos_support_za
Send us your query
We will respond in 24 hours
Available Monday to Friday from 8am to 7pm
contact.za@iqos.com
Find your answer online
Full FAQs available here
Want to speak to one of our IQOS support experts? No problem, call us at 0800 043 387
Available Monday to Friday from 8am to 7pm