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International Assistance

Help is Never Far Away

Travelling abroad? Our dedicated helpline is available in selected locations in case of the issues with IQOS! Register your IQOS with our Care or Support team to receive your peace of mind abroad (Only available in in selected countries)

IQOS Support Abroad

We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase. Call our International Assistance Team directly on +41215478888

IQOS International Assistance is available in over 40 countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.

How to sign up for IQOS International Assistance

If you and your IQOS are already registered, you can enjoy the IQOS International Assistance service today. If not, contact us to get registered.

Still have questions about IQOS?

We are here to help you across multiple channels

IQOS on Facebook

Visit our IQOS Facebook page
Available Monday to Friday from 8am to 7pm

IQOS SOUTH AFRICA

IQOS on Twitter

Get in touch with IQOS support on Twitter
Available Monday to Friday from 8am to 7pm

@iqos_support_za

IQOS Email Support

Send us your query
We will respond in 24 hours
Available Monday to Friday from 8am to 7pm

contact.za@iqos.com

IQOS FAQ

Find your answer online

Full FAQs available here

IQOS Phone Support

Want to speak to one of our IQOS support experts? No problem, call us at 0800 043 387
Available Monday to Friday from 8am to 7pm

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