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IQOS Trade-In
Terms and Conditions

Last updated: 01.11.2019

1. Application of Terms/Eligibility

    1.1 These terms and conditions (Terms) are applicable to and govern the IQOS Care Plus program (IQOS Care Plus). You should read these Terms carefully as they affect your legal rights and govern your relationship with Philip Morris South Africa (Pty) Ltd, 3 Bridgeway Road, Bridgeway Precinct, Century City, 7440 (Philip Morris)

    1.2 You are only eligible to trade in your IQOS device if: (i) you are an adult smoker or IQOS user aged 18 years and over; (ii) you own an IQOS device; and (iii) the IQOS device is registered on our IQOS database in South Africa in your name

2. Eligible Devices/Registration

    2.1 The following Device models are eligible for Trade-In; IQOS 2.4, IQOS 2.4+, IQOS 3 or IQOS 3 Multi. The device model must include the Pocket Charger (where applicable) and Holder. Philip Morris reserves the right, in its sole discretion, to amend the list of devices which are eligible for Trade In without notice.

    2.2 Devices purchased on the IQOS On subscription program will not be eligible for Trade-In.

    2.3 The Device must be under warranty, or if no longer under warranty must still be functioning. IQOS devices that are older than 12 months and are not functioning will not be eligible for Trade-In.

    2.4 The Device must have a readable and valid serial number. If the Device is not registered, you will need to register it by providing proof of purchase of the IQOS device. In completing the registration process you must provide all required mandatory information in an accurate and complete manner and keep this information up-to-date. If you do not complete the mandatory fields in the application form (such as, for example, age, smoker status, email address and/or phone number) your application will not proceed. If you provide inaccurate or incomplete information Philip Morris reserves the right to refuse your Trade In.

3. Trade In

    3.1 Eligible Devices can be traded in for an IQOS 3 Duo (New Device), subject to stock availability. Philip Morris reserves the right, in its sole discretion, to change the New Device which is available for Trade In.

    3.2 Trade-Ins are offered as follows:

      (a) Devices that are still under warranty will be traded in at a value of R330;

      (b) Devices that are no longer under warranty but are still functioning will be traded in at a value of R200.

    3.3 The balance of the amount for the New Device, being the cost of the New Device minus the Trade In value set out in clause 3.2 above, will be due and payable immediately upon Trade In.

    3.4 Trade in can be done at IQOS Kiosks, the IQOS Boutique and at selected Indirect Retail stores. These stores can be found here (

4. Ownership

    4.1 Where a Device has been traded in, the New Device becomes yours and the traded in Device becomes the property of Phillip Morris.

5. Miscellaneous

      5.1 Details of the processing of personal data that you provide us with are described in our Privacy Notice available at

      5.2 These Terms are subject to the laws of South Africa. Any legal dispute will be subject to the exclusive jurisdiction of the city in which Philip Morris has its registered office.

      5.3 For questions, inquiries and contact information please refer to

      5.4 Philip Morris reserves the right to change these terms in its sole discretion without prior notice.

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