My IQOS logo

Which IQOS can we help you with?

Different IQOS devices on a table
IQOS 3 charger lights

Getting started with your IQOS 3 MULTI

1. Press the button on your IQOS 3 MULTI for one second until you see a light at the bottom. No light? No problem. Hold down the button for an extra four seconds. Still no luck? Try charging your IQOS with the IQOS AC power adaptor and cable.

2. Open the lid, gently insert a HEETS tobacco stick into the device, being careful not to twist.

3. Press and hold the button until you feel a vibration. When the light stops flashing and you feel your device vibrate twice, it's ready to use.

4. When the light turns off, your IQOS experience is over. Remove the HEETS tobacco stick and recharge your device, so it's ready for next time.

Charging the IQOS 3

Charging your IQOS 3 MULTI

1. Press the button to check the battery level. The bar light at the bottom will show you how much power your IQOS 3 MULTI has left.

2. If it's out of charge, plug it into a wall outlet using the IQOS cable and AC power adaptor. The bar light will pulse to tell you it's charging.

3. When you see the full bar light, your device is ready to use again.

Cleaning the IQOS 3 holder

Cleaning your IQOS 3 MULTI

1. Wait for your IQOS 3 MULTI to cool down then slide the cap off.

2. Tap out any loose tobacco then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.

3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

Tips from us, to you
Black IQOS 3 on a working desk

That’s not all. There’s more useful information in our IQOS 3 MULTI User Guide.

Our IQOS 3 MULTI User Guide will let you delve deeper into how your device works and what it can do.

Download User Guide

Got a question?
Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

There are several ways you can reach us.
  • Live chat

    Use our live chat

    Chat to our personal coaches in real time.


    Chat with us
  • Like button icon

    Facebook us

    We're available on social media to help you, so feel free to message us with any questions and we’ll get back to you soon.


    Our Facebook Page
  • To twitter account

    Send us a tweet

    Tweet us your questions and we’ll get back to you as soon as possible


    Tweet us
  • Email icon

    Send us a mail

    Write to us. Our inbox is never too full.


    Email us
  • Info icon

    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.


    Look through our FAQ
  • Email icon

    Give us a ring

    Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.


    Get in touch
DANGER: TOBACCO IS ADDICTIVE

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in South Africa who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information