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FAQ

RENTALS

How many times can I take out a rental device?

A rental can only be taken once and up to a maximum of 14 days.

Where do I return my rental device?

Simply return your rental device to the location you received it from.

What does a rental include?

A rental kit contains an IQOS Device, a pack of HEETs, charging cable & adaptor, cleaning tool and cleaning sticks.

How much is a rental kit?

A rental kit is R45 for up to a 14 day period.

Am I entitled to a refund if I bring my rental back before the 14 days?

The R45 fee is for the full period of the rental regardless if returned prior to the 14 days.

As an existing IQOS user, am I able to take a rental?

Rentals only apply to legal aged smokers that are not existing IQOS users.

Can I choose which IQOS device I would like to rent?

This can be done on request but it is dependent on availability of the retail location. The devices we offer for rental purposes are the IQOS 2.4 PLUS or IQOS 3.

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