Get Support | IQOS Originals Duo (formerly IQOS 3 DUO) | IQOS South Africa

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Man opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.

Learn how to use, clean and charge your IQOS device to enjoy the best IQOS experience.

Turquoise IQOS Originals Duo device on a laptop.

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Turquoise IQOS Originals Duo device on a notebook next to glasses.

Get professional maintenance for your IQOS device either in any IQOS Experiential Space or from home.

Man holding IQOS Originals Duo device in Turquoise in one hand and a mobile phone in the other hand.

Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS device.

Smiling woman holding a turquoise IQOS Originals device and a mobile phone.

If you accidentally damage your IQOS device, we'll replace it so you can continue enjoying your IQOS moments with one less thing to worry about.

Turquoise IQOS Originals heated tobacco device, held by smiling couple

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement.

Man holding IQOS originals Duo device and typing on laptop.

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest software.