Care you can count on
![Young man opens his IQOS gift box](https://za.iqos.com/dw/image/v2/BFCT_PRD/on/demandware.static/-/Sites-iqos-za-Library/default/dw33347293/images/Help-with-your-IQOS/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-Get-Support-Tile1-Grid1-Variant1-People_No-HEETS-Mobile_web_en-oc@2x.jpg?sw=560)
![Man opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.](https://za.iqos.com/dw/image/v2/BFCT_PRD/on/demandware.static/-/Sites-iqos-za-Library/default/dwbc811200/images/Help-with-your-IQOS/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-Get_Support-Tile3-Grid1-Variant1-Global-Desktop_web_en-oc.jpg_Standard.jpg?sw=480)
First steps
Learn how to use, clean and charge your IQOS device to enjoy the best IQOS experience.
![Turquoise IQOS Originals Duo device on a laptop.](https://za.iqos.com/on/demandware.static/-/Sites-iqos-za-Library/default/dwa5b7ff1a/images/Help-with-your-IQOS/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-Get-Support-Tile3-Grid2-Variant1-People_No-HEETS-Desktop_web_en-oc_Standard.jpg)
Your personal IQOS Coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
![Turquoise IQOS Originals Duo device on a notebook next to glasses.](https://za.iqos.com/dw/image/v2/BFCT_PRD/on/demandware.static/-/Sites-iqos-za-Library/default/dw34cad949/images/Help-with-your-IQOS/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-Get-Support-Tile3-Grid3-Variant1-Global-Desktop_web_en-oc.jpg_Standard.jpg?sw=480)
Complete Service: professional device care
Get professional maintenance for your IQOS device either in any IQOS Experiential Space or from home.
![Man holding IQOS Originals Duo device in Turquoise in one hand and a mobile phone in the other hand.](https://za.iqos.com/on/demandware.static/-/Sites-iqos-za-Library/default/dw312d7c1a/images/Help-with-your-IQOS/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-Get-Support-Tile4-Grid1-Variant1-People_No-HEETS-Mobile_web_en-oc_Standard.jpg)
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS device.
![Smiling woman holding a turquoise IQOS Originals device and a mobile phone.](https://za.iqos.com/on/demandware.static/-/Sites-iqos-za-Library/default/dw3ea7e55c/images/Help-with-your-IQOS/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-Get-Support-Tile4-Grid2-Variant1-People_No-HEETS-Mobile_web_en-oc_Standard.jpg)
Accidental damage coverage
If you accidentally damage your IQOS device, we'll replace it so you can continue enjoying your IQOS moments with one less thing to worry about.
![Turquoise IQOS Originals heated tobacco device, held by smiling couple](https://za.iqos.com/dw/image/v2/BFCT_PRD/on/demandware.static/-/Sites-iqos-za-Library/default/dwbf3f839f/images/Help-with-your-IQOS/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-Get_Support-Tile5-Grid1-Variant1-Global-Desktop_web_en-oc_Standard.jpg?sw=480)
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement.
![Man holding IQOS originals Duo device and typing on laptop.](https://za.iqos.com/on/demandware.static/-/Sites-iqos-za-Library/default/dwf45efbf8/images/Help-with-your-IQOS/IQOS_OriginalsDUO_OnlyIQOS_NBWDCE2-Get-Support-Tile5-Grid2-Variant1-People_No-HEETS-Mobile_web_en-oc_Standard.jpg)
Software upgrade
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest software.