Care you can count on
![Smiling person holding IQOS Originals Duo holder in red color.](https://za.iqos.com/dw/image/v2/BFCT_PRD/on/demandware.static/-/Sites-iqos-za-Library/default/dw84123b86/images/Help-with-your-IQOS/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-Get-Support-Tile1-Grid1-Variant1-Global-Mobile_web_en-oc@2x.jpg?sw=560)
![Man opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.](https://za.iqos.com/on/demandware.static/-/Sites-iqos-za-Library/default/dw02dec82f/images/Help-with-your-IQOS/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-Get-Support-Tile3-Grid1-Variant1-Global-Desktop_web_en-oc_Standard.jpg)
First steps
Learn how to use, clean and charge your IQOS ORIGINALS ONE device and find quick tips.
![Hands holding a mobile phone and IQOS Originals One device, logging into myIqos to get the most of the heated tobacco device.](https://za.iqos.com/on/demandware.static/-/Sites-iqos-za-Library/default/dw657edc2c/images/Help-with-your-IQOS/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-Get-Support-Tile3-Grid2-Variant1-Global-Desktop_web_en-oc_Standard.jpg)
Your personal IQOS Coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
![Hands holding a mobile phone and IQOS Originals One device, downloading the app to get a full professionnal maintenance.](https://za.iqos.com/dw/image/v2/BFCT_PRD/on/demandware.static/-/Sites-iqos-za-Library/default/dw8fb9acbc/images/Help-with-your-IQOS/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-Get-Support-Tile3-Grid3-Variant1-Global-Mobile_web_en-oc_Standard.jpg?sw=480)
Complete Service: professional device care
Get professional maintenance for your IQOS device either in any IQOS Experiential Space or from home
![Hands typing on laptop while holding IQOS Originals ONE heated tobacco device.](https://za.iqos.com/on/demandware.static/-/Sites-iqos-za-Library/default/dw36e786bf/images/Help-with-your-IQOS/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-Get-Support-Tile4-Grid1-Variant1-Global-Desktop_web_en-oc_Standard.jpg)
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS device.
![Turquoise IQOS Originals One device on a desk next to a tea cup.](https://za.iqos.com/on/demandware.static/-/Sites-iqos-za-Library/default/dw61b8e4e9/images/Help-with-your-IQOS/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-Get-Support-Tile4-Grid2-Variant1-Global-Mobile_web_en-oc_Standard.jpg)
Accidental damage coverage
If you accidentally damage your IQOS device, we'll replace it so you can continue enjoying your IQOS moments with one less thing to worry about.
![Hands holding a mobile phone and IQOS Originals One device, downloading the app to get the most of the heated tobacco device.](https://za.iqos.com/on/demandware.static/-/Sites-iqos-za-Library/default/dwba242199/images/Help-with-your-IQOS/IQOS_OriginalsDUOandONE_OnlyIQOS_NBWDCE2-Get-Support-Tile5-Grid1-Variant1-Global-Desktop_web_en-oc_Standard.jpg)
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement.