The IQOS 2.4 PLUS has been discontinued in South Africa. Because we are always innovating and improving our technology at IQOS, this device has been phased out to make way for new technology.
If your IQOS 2.4 PLUS is faulty or damaged and is still within warranty, we will gladly replace your device with the IQOS 3 Multi at no extra cost. Alternatively, if you want to access to the latest technology and you qualify for a replacement device, you have the choice of upgrading to the IQOS 3 DUO for only R150. T&Cs apply.
If you have any questions on the difference between our devices and the technology that drives them, please continue to view our website, visit any of our kiosks or call our call centre on 0800 043 387.
If you have any questions on the difference between our devices and the technology that drives them, please continue to view our website, visit any of our kiosks or call our call centre on 0800 043 387.
Yes, to ensure your uninterrupted enjoyment of your IQOS 2.4 PLUS device for as long as possible, current registered users of IQOS 2.4 PLUS can purchase accessories and additional holders while stocks last.
To view the updated prices of the IQOS 2.4 PLUS accessories and holders, visit the IQOS accessories page here, or visit your nearest IQOS kiosk or boutique to purchase accessories and holders while stocks last.
To clean, slide the Cap upward and remove completely. Insert the IQOS Cleaning Tool and rotate gently. To avoid breaking the Heater Blade employ a gentle circular motion when using the IQOS Cleaning Stick. Clean daily for optimal experience.
Step 1. Check the Holder Cap closes properly. If not, please check the alignment between the Holder Cap and Heating button, if the problem persists, clean the Holder.
Step 2. If Step 1 does not work, the Pocket Charger Lid Opening Button may be broken. Please follow the link for more information on Troubleshooting:
Still no luck? Please contact Customer Care. You can call us at the call center on 0800 043 387, email us at contact.za@iqos.com, or contact us through one of our Social Media Customer Support pages at IQOS South Africa on Facebook and @iqos_support_za on Twitter
Check alignment between the Holder Cap and Heating button, if the problem persists, clean the Holder. Please follow the link for more information on Troubleshooting:
IQOS 2.4 Plus is designed to work in a wide range of temperatures, but the tobacco stick tastes best when the Device is used between 10℃ and 40℃.
The red light, blinking or steady, on your Holder may indicate that:
1.The Holder is not charged
2.The Device is outside its optimal operating temperature (10°C - 40°C)
3.You pressed on the Holder button during usage
4.Holder malfunction
To resolve the issue, you may try the following:
Step 1. Check that the IQOS 2.4 Plus Pocket Charger is switched ON and has enough power
Step 2. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
Step 3. Physically clean your device
Step 4. Ensure your Holder’s electric contact is clean
Step 5. If none of the above works, perform a reset of your device
Please follow the link for more information on Troubleshooting: Step 6. Still no luck? Please contact Customer Support on 0800 043 387 or our social channels Contact Us:
or ask for assistance at the nearest: IQOS kiosk or stores
or ask for assistance at the nearest: IQOS kiosk or stores
The red light on the Pocket Charger may indicate
1. A Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle. 2. The bottom light on the Pocket Charger Battery Status may indicate a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C).
To resolve the issue, you may try the following:
Step 1. Check that the IQOS 2.4Plus Pocket Charger is switched ON and has enough power.
Step 2. Perform a reset of your device and make sure it is in the optimal temperature range.
Please follow the link for more information on Troubleshooting: Step 3. Still no luck? Please contact Customer Care on 0800 043 387 or contact us through one of our Social Media Customer Support pages at IQOS South Africa on Facebook and @iqos_support_za on Twitter Contact Us
Alternatively, ask for assistance at the nearest: IQOS kiosk or stores:
Alternatively, ask for assistance at the nearest: IQOS kiosk or stores:
Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)
You can easily do a reset of your IQOS 2.4Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink. Please follow the link for more information on Troubleshooting:
The IQOS device does not require a full charge to work. If the IQOS 2.4 Plus Pocket Charger is fully charged you may use the holder for up to 20 times.
To clean, slide the Cap upward and remove completely. Insert the IQOS Cleaning Tool and rotate gently. To avoid breaking the Heater Blade employ a gentle circular motion when using the IQOS Cleaning Stick. Clean daily for optimal experience. Please follow the link to watch a video on cleaning your IQOS Device:
The Holder can only be used once with each tobacco stick and needs to be recharged between each tobacco stick used. To correctly place the holder in the Pocket Charger, make sure the IQOS logo is at the top and facing in the direction of the Pocket Charger LED lights and Buttons. You will see the charging elements at the bottom of the Holder, which need to make connection within the bottom of the Pocket Charger in order to charge. The Holder should easily slip into the pocket charger.
Please follow the link to watch a video on charging your IQOS Device:
The Pocket Charger does not require a full charge to work, however we recommend fully charging the Pocket Charger before the first usage. It will take approximately 90 minutes and charging the holder within the Pocket Charger takes up to 4-5 minutes between each use of a tobacco stick. (Insert link on how to charge my device)
It takes approximately 90 minutes to fully charge the IQOS 2.4 Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4 Plus device using the supplied AC Power Adaptor and USB cable.
You can easily check the charge level by following these simple steps:
1. Press for 1 second the ON/OFF button
2. The LEDs will turn on and indicate the level of charge:
- 1 LED = low charge level
- 4 LEDs = device is fully charged
In order to experience the taste of tobacco without burning it, you must remove your IQOS Holder from the Pocket Charger and insert a tobacco stick. Then press and hold the Button for a few seconds, until you feel a vibration and the LED light starts flashing. Remove your finger from the Button. Once the light stops flashing, it is then ready to use. Without pressing any buttons, take a puff like you would with your cigarette. The experience will last around 6 minutes or 14 puffs, whichever comes first and will also depend on how you use it. The harder you draw, the faster you will reach the end of your experience. When you feel a 2nd vibration and the LED light starts flashing, you are coming close to the end of your experience and this means you have around two puffs or 30 seconds left. Only when the light switches off does this mean your experience has ended and you can now proceed to remove the tobacco stick. Follow the link to watch a video on how to use the IQOS 2.4 Plus Device:
For more information on the IQOS 2.4 Plus click here:
For more information on the IQOS 2.4 Plus click here:
In order to experience the taste of tobacco without burning it, you must remove your IQOS Holder from the Pocket Charger and insert a tobacco stick. Then press and hold the Button for a few seconds, until the LED light starts flashing and remove your finger from the button. Once the light stops flashing, it is then ready to use. Without pressing any Buttons, take a puff like you would with your cigarette. The experience will last around 6 minutes or 14 puffs, whichever comes first and will also depend on how you use it. The harder you draw, the faster you will reach the end of your experience. When the green LED light turns red, you are coming close to the end of your experience and this means you have around two puffs left or 30 seconds. Only when the light switches off does this mean your experience has ended and you can now proceed to remove the tobacco stick.
