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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in South Africa who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information


myIQOS is a program which offers services for all LAU who have registered their device/s that are within warranty. The services involve: 1. IQOS Coach: Dedicated remote personal assistance by trained personnel 2. Accidental Damage: Free replacement in case of an accident via different replacement channels* 3. International Assistance: Support and replacement options in selected countries when traveling abroad for uninterrupted IQOS experience *Terms and conditions apply. For more info see terms and conditions
Care Plus coverage applies with the duration of the warranty of the device. From the date of purchase, a registered device has a warranty of one year.
Coverage will apply in the country where the IQOS user enrolled into the program which is not necessarily the purchase country
According to myIQOS conditions, only one accidental damage claim can be done by registered device during the duration of the IQOS voluntary warranty period. Previous replacements do not affect your coverage
You may terminate participation at any time with immediate effect by notifying our Customer Care Call Centre by calling 0800043387

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