Care you can count on

Smiling person holding IQOS Originals Duo holder in red color.
An illustration showing an IQOS ILUMA PRIME. IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. IQOS ILUMA
An illustration showing an IQOS ILUMA ONE. IQOS ILUMA ONE
An illustration showing an IQOS ORIGINALS DUO. IQOS ORIGINALS DUO
An illustration showing an IQOS ORIGINALS ONE. IQOS ORIGINALS ONE
Man opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.

First steps

Learn how to use, clean and charge your IQOS ORIGINALS ONE device and find quick tips.

Find out more
Hands holding a mobile phone and IQOS Originals One device, logging into myIqos to get the most of the heated tobacco device.

Your personal IQOS Coach

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Request an IQOS coach for help
Hands holding a mobile phone and IQOS Originals One device, downloading the app to get a full professionnal maintenance.

Complete Service: professional device care

Get professional maintenance for your IQOS device either in any IQOS Experiential Space or from home

Find a store
Hands typing on laptop while holding IQOS Originals ONE heated tobacco device.

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS device.

Use the Diagnostic Tool
Turquoise IQOS Originals One device on a desk next to a tea cup.

Accidental damage coverage

If you accidentally damage your IQOS device, we'll replace it so you can continue enjoying your IQOS moments with one less thing to worry about.

Find a store
Hands holding a mobile phone and IQOS Originals One device, downloading the app to get the most of the heated tobacco device.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement.

Find out more

Split your purchase into equal monthly installments

Sounds good? Just select Tabby at checkout.