We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in South Africa who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information

Care you can count on

Smiling person holding IQOS Originals Duo holder in red color.

Man opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.

First steps

Learn how to use, clean and charge your IQOS ORIGINALS ONE device and find quick tips.

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Hands holding a mobile phone and IQOS Originals One device, logging into myIqos to get the most of the heated tobacco device.

Your personal IQOS Coach

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Hand holding a mobile phone, upgrading IQOS Originals ONE heated tobacco device firmware.

Firmware upgrade

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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Hands holding a mobile phone and IQOS Originals One device, downloading the app to get a full professionnal maintenance.

Complete Service: professional device care

Get professional maintenance for your IQOS device either in any IQOS Experiential Space or from home.

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Hands typing on laptop while holding IQOS Originals ONE heated tobacco device.

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you to troubleshoot your IQOS device.

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Turquoise IQOS Originals One device on a desk next to a tea cup.

Accidental damage coverage

If you accidentally damage youe IQOS device, we'll replace it so you can continue enjoying your IQOS moments with one less thing to worry about.

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Hands holding a mobile phone and IQOS Originals One device, downloading the app to get the most of the heated tobacco device.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement.

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