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IQOS CARE PLUS

Services tailored around you. Extended support to enhance your IQOS experience.*

*Terms and conditions apply.

How to Enroll?

  1. All your registered devices that are within warranty have been automatically
    enrolled to IQOS Care Plus

    Read IQOS CARE PLUS T&C's

Accidental Damage

Accidents happen all the time but you shouldn’t have to worry about being left without your device. So relax – if your device gets damaged, IQOS CARE PLUS will replace it.*

*Terms and conditions apply.

Rapid Replacement

We know there are few things more frustrating than being stuck with a faulty device. In the unlikely event yours does develop a fault, IQOS Care PLUS is committed to replacing it within 24 hours.*

*Replacements may take longer in some locations.

International Assistance

Need assistance for your IQOS while travelling?
Call our dedicated helpline for advice and assistance.


International toll free* number +800 2559 2559
+41215478888

*Certain charges may apply, please consult your operator for details.

IQOS Coach

We understand that quitting cigarettes for good can be a real challenge. Once you have made the decision to switch to IQOS, we will provide you with support to answer any questions you may have.

Customer Support

Have a question or need help? Our Customer Care Team is available on 0800 043 387, email or social media (Monday to Friday 8am to 7pm)

How to Enroll?

  1. All your registered devices that are within warranty have been automatically
    enrolled to IQOS Care Plus

    Read IQOS CARE PLUS T&C's
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