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IQOS Care Plus

IQOS Coach

Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.

INTERNATIONAL ASSISTANCE

Would you like help with your IQOS while travelling? Call our dedicated helpline for advice and assistance.

ACCIDENTAL DAMAGE

IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.

RAPID REPLACEMENT

A quick replacement of your IQOS to ensure that you can always enjoy IQOS moments.

TERMS & CONDITIONS

Frequently asked questions

Looking for some support?

Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.

IQOS Support

Still have questions about IQOS?

We are here to help you across multiple channels

IQOS on Facebook

Visit our IQOS Facebook page
Available Monday to Friday from 8am to 7pm

IQOS SOUTH AFRICA

IQOS on Twitter

Get in touch with IQOS support on Twitter
Available Monday to Friday from 8am to 7pm

@iqos_support_za

IQOS Email Support

Send us your query
We will respond in 24 hours
Available Monday to Friday from 8am to 7pm

contact.za@iqos.com

IQOS FAQ

Find your answer online

Full FAQs available here

IQOS Phone Support

Want to speak to one of our IQOS support experts? No problem, call us at 0800 043 387
Available Monday to Friday from 8am to 7pm

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DANGER: TOBACCO IS ADDICTIVE

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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in South Africa who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information