FORGOT PASSWORD?


Continue with login
OR
BACK

First steps with IQOS 2.4 PLUS

Which IQOS would you like to learn more about?

How to use your IQOS 2.4 PLUS

A quick step-by-step guide:

To begin your heated tobacco experience switching from cigarettes to IQOS, follow these simple steps.

Check if your IQOS 2.4 PLUS Pocket Charger is turned on by pressing the charger button for 1 second. Lights are showing on your charger? You are ready to go. If not turn on the IQOS 2.4 PLUS Pocket Charger by holding down the charger button for 4 seconds or charge your IQOS with the IQOS official cable and AC Power Adaptor.

Open the hinge lid, insert the IQOS 2.4 PLUS Holder into the charger, and close the hinge lid. Wait for the small light to flash. This means your IQOS 2.4 PLUS Holder is charging

Take the holder out of the charger and gently insert the HEETS tobacco stick into the holder. (Remember not to twist the HEETS tobacco stick)

Press and hold the holder button. After one vibration, the holder light will pulse slowly. When the light stays solid white, your IQOS 2.4 PLUS Holder is ready to use.

When the holder light fades out, your IQOS time has finished. But don’t worry, just remove the used HEETS tobacco stick, and recharge the holder.

How to charge your IQOS 2.4 PLUS

Don’t miss out on those IQOS moments. Make sure your IQOS 2.4 PLUS Holder and Pocket Charger are always ready when you need them.

You should charge your IQOS 2.4 PLUS Holder after every use. To start, first remove the used HEETS tobacco stick.

Then put the holder in the charger and close the hinge lid. When the light flashes, that means the holder is charging.

Wait a few minutes and the small light should stop flashing. That means your holder is ready to go.

After enjoying 20 HEETS tobacco sticks, recharge the charger with the IQOS official cable and AC Power Adaptor.

How to Clearn Your IQOS 2.4 PLUS

Keeping your IQOS 2.4 PLUS clean is important, especially if you want to enjoy that great IQOS taste.

To start the cleaning process, leave your IQOS 2.4 PLUS Holder to cool.

Take the cap off your IQOS 2.4 PLUS Holder and tap the holder to free any loose tobacco stuck inside.

Now remove the lid from the IQOS cleaner. Insert it into the holder and rotate the cleaner.

From time to time, you should also use the IQOS cleaning stick to clean your IQOS 2.4 PLUS Holder (use it gently).

Lastly, don’t forget to clean inside the IQOS 2.4 PLUS Cap. It’s a good way to make sure the HEETS taste you love doesn’t go away.


IQOS 2.4 PLUS Tips

Man Holding IQOS 3 White

Inserting HEETS tobacco sticks

Make sure you don't twist the HEETS tobacco stick while inserting it into your IQOS 2.4 PLUS, since this can damage the heating blade.

IQOS 3 Gold with Charger

Charging your IQOS 2.4 PLUS

Remember to keep your IQOS 2.4 PLUS battery charged daily for continuous tobacco enjoyment (little tip - try to charge it at the same time as you charge your phone). Your IQOS 2.4 PLUS will charge faster if you plugged to a wall power outlet

IQOS Qoach Headset

Using your IQOS 2.4 PLUS

You only need to press the IQOS 2.4 PLUS button once to activate the heating blade. Once the light indicator goes from blinking to steady, it’s ready. (pressing the button again may turn it off.)

Experiencing Any Issues with Your IQOS 2.4 PLUS?

Find a solution for IQOS 2.4 PLUS Issues.
We are here to help solve problems you are having with your IQOS. Find the information to solve your issue here.

Discover solutions

Still have questions about IQOS?

We are here to help you across multiple channels

IQOS on Facebook

Visit our IQOS Facebook page
Available Monday to Friday from 8am to 7pm

IQOS SOUTH AFRICA

IQOS on Twitter

Get in touch with IQOS support on Twitter
Available Monday to Friday from 8am to 7pm

@iqos_support_za

IQOS Email Support

Send us your query
We will respond in 24 hours
Available Monday to Friday from 8am to 7pm

contact.za@iqos.com

IQOS FAQ

Find your answer online

Full FAQs available here

IQOS Phone Support

Want to speak to one of our IQOS support experts? No problem, call us at 0800 043 387
Available Monday to Friday from 8am to 7pm

DANGER: TOBACCO IS ADDICTIVE
This website contains tobacco product information and is restricted to adult smokers over the age of 18.
I confirm I am over 18 years old and require information &
support regarding the use of IQOS.
SORRY,
the laws of your country do not allow you to enter the site.