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Welcome to IQOS 3 Care

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

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Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Got a question?
Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

There are several ways you can reach us.
  • Live chat

    Use our live chat

    Chat to our personal coaches in real time.


    Chat with us
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    Facebook us

    We're available on social media to help you, so feel free to message us with any questions and we’ll get back to you soon.


    Our Facebook Page
  • To twitter account

    Send us a tweet

    Tweet us your questions and we’ll get back to you as soon as possible


    Tweet us
  • Email icon

    Send us a mail

    Write to us. Our inbox is never too full.


    Email us
  • Info icon

    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.


    Look through our FAQ
  • Email icon

    Give us a ring

    Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.


    Get in touch
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