Welcome to IQOS 3 Care
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![](https://za.iqos.com/on/demandware.static/-/Sites-iqos-za-Library/default/dw0aa45994/images/Help-with-your-IQOS/GetSupport_Tile2_Grid1_HandsHeets_Desktop_Standard.jpg)
First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
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Your personal IQOS Coach
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
![](https://za.iqos.com/on/demandware.static/-/Sites-iqos-za-Library/default/dw1194d343/images/Help-with-your-IQOS/Firmware_Upgrade_1.jpg)
Firmware Upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.
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Self-diagnostics tool
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.
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Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
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International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
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Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.