Please note this website is intended for South Africa, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
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