Welcome to IQOS 3 DUO Care
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Got a question?
Find the answer in our FAQs.
Use our live chat
Chat to our personal coaches in real time.
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We're available on social media to help you, so feel free to message us with any questions and we’ll get back to you soon.
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Tweet us your questions and we’ll get back to you as soon as possible
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Write to us. Our inbox is never too full.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Look through our FAQ
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
Get in touch