Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Something we haven’t covered?
There are several ways you can reach us.
We're available on social media to help you, so feel free to message us with any questions and we’ll get back to you soon.
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.