Travelling with your IQOS

If you are traveling briefly with your IQOS, the following tips are especially for you:

Avoid exposing your IQOS to direct sunlight, water, sand, and sunscreen.Visit our Parts & accessories page for accessories to protect your IQOS especially in this period;

Do not forget to take the brush and cleaning rods while traveling, as well as the plug adapter and USB cable;

Make sure that your IQOS is registered and that your account is active on to simplify activation of the guarantee if necessary;

If you need support in South Africa, please contact us through one of our channels

If your trip is abroad:

Check if a power adapter is compatible with the voltage of the destination country of vacation;

If you travel by plane, remember to always carry your IQOS in your carry-on luggage as an electronic device with battery;

The website is available in South Africa only with roaming data. If the connection is established by Wi-Fi network, the available site will be the location where you can find, in most cases, the available IQOS stores

Keep your phone number +800 043 3478 on the phone to call if you have problems with your IQOS. Learn more about international assistance . 

Don’t forget to also check the smoking laws of the country you are travelling to make sure you are compliant. Bon voyage! Have a safe trip!


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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in South Africa who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information